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FAQ


Welcome

I gladly welcome special requests for custom orders. You can e-mail me at kyra@themoddog.com Everything in my shop is handmade by me and custom made to order.

A percentage of every sale is donated to local Georgia rescues, mainly the Atlanta Weimaraner Club Rescue (www.altantalovesweims.org). I also donate collars and gift certificates to rescues for fundraisers and auctions.

Payment

I accept credit cards, paypal, checks (please allow 7-10 days to clear), money orders, and cash (local pick-up only).

Shipping

I always ship via USPS First Class or Priority which includes delivery confirmation(US and Canada ONLY). If you want your order insured please let me know and I will send you a paypal invoice with the insurance added. If you don't pay the extra for insurance I am not responsible for any orders lost in the mail.

Quicker shipping methods are also available upon request.

If you live locally I am more than happy to arrange a pickup and void the shipping costs. Just e-mail me at kyra@themoddog.com

Refunds and Exchanges

If you ever have any problems with anything you purchase from me please feel free to contact me and I will be more than willing to work things out. I usually do not accept returns but may be willing to exchange things out if they are really not to your liking.

Additional Policies and FAQs

Q: How do I measurement my pet's neck?

A: I recommend using a soft tape measure (not the kind in your dad's tool box) and if you don't have one of those, use a piece of string and a ruler. Measure around the widest part of your pet's neck, or where their collar sits. Don't measure too loosely, as I add 3"-5"(depending on the collar size) to the measurement you give me to ensure the collar has room for adjustment. Now that wasn't so difficult, was it?

Q: How do I wash my collar?

A: I hand wash all my dog's collars in warm water with hand soap, shampoo, or dish soap, just nothing harsh. Some of my customers throw their collars in the washing machine, and have had no problems, but I think hand washing them makes them look nicer longer. I wouldn't recommend machine washing any of the collars that are screen printed. I also just had a customer tell me she washes her collars in the top rack of her dishwasher with NON BLEACH detergent and it works great, but I haven't done this so I don't know. And I always recommend that you hang the collars to dry.

Q: Do you make satin lined dog collars?

A: Yes, some of the collars can be lined with satin. It just depends on how wide it is and if I can get the satin ribbon. There is $6 extra charge to line each collar.

The only thing to consider is the satin lining doesn't cover the entire inside of the collar. On the buckle collars it doesn't show on the part of the collar where the extra material for the adjustability wraps to the inside of the collar. On the martingale collars the satin lining isn't sewn to the smaller loop (where d-ring is attached) and the part of the inside of the collar where the extra material is for the adjustability wraps to the inside of the collar. So, the closer I make the collar to the exact size you need the more of the satin will be exposed on the inside. Please e-mail me at kyra [!at] themoddog.com if you would like to special order a satin lined dog collar.

Seller Information

e-mail: kyra@themoddog.com
phone: (678) 680-3803